Privacy Policy
What we collect
When you send us a booking enquiry, we collect the details you provide — typically your name, contact number, email address, preferred tour date, group size and accommodation details — solely to plan, quote and confirm your tour.
We don't require an account to use this site, and we don't collect any payment card details directly — secure payment links, when used, are handled by our payment provider.
How we use it
- To respond to enquiries and arrange bookings with our tour operators.
- To send booking confirmations, itineraries and related communication.
- To improve our tours based on feedback you choose to share with us — see our feedback page for examples of reviews we've published (only ever with a first name or initials, never full contact details).
We do not sell or rent your personal information to third parties. Your details are shared only with the specific tour operator running your booked tour, where needed to deliver the tour.
Cookies & analytics
We use a small amount of local storage to remember your light/dark theme preference, and may use standard website analytics to understand how visitors use the site so we can improve it. These do not identify you personally.
Third-party links
This site links out to services like Google (for reviews) and WhatsApp (for messaging us directly). Once you follow those links, their own privacy policies apply.
Your rights
You can ask us at any time what information we hold about you, or ask us to correct or delete it — email bookings@winetourscapetown.com and we'll action this promptly.
This policy may be updated from time to time; the version on this page is always the current one. See also our Terms & Conditions.